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set of questions called the Emergency Medical Dispatch Protocol to determine the type of response required. Air Max Thea Mens Blue
Dispatch operators are charged with ensuring the nearest and most appropriate ambulance crew or rapid response vehicle reaches urgent cases across Norfolk and Suffolk. Nike Thea Grey And Black
we try to predict demand, there is no pattern. Every day is busy Air Max Thea Obsidian for us these days and we are always experiencing high levels of demand. There are alternatives to calling 999 there is 111, GP services and out of hours. "It is frustrating because it impacts on our responses to life threatening cases. We try to send them to a more appropriate pathway. However, it puts an added pressure on the service.
A large number of calls are also referred to the clinical support desk made up of paramedics, nurses and emergency care practitioners who phone back and give medical advice to people who do not urgently need an ambulance to take them to A Matt Broad, below, Norfolk general manager for the East of England Ambulance Service, said the trust was dealing with a 3pc year on year increase in 999 calls.
"We look at demand based on historic data, but it does not account for a significant road traffic collision where we may get ten to 15 calls for one job. Mondays are a busy day after the weekend with a lot of GP urgent admissions and Fridays, Saturdays and Sundays are days of rest for the public and we are here 24 hours a day. "We assume that when people phone 999 it is going to be a life threatening and we dispatch the nearest response as soon as we get the call. If the priority changes after assessing the call we can stand down if it is not a life threatening call," he said. .
We maintain our focus and make sure we are dealing with calls in an appropriate way," he said. Staff work 12 hour shifts in the control room, off Hospital Lane, with around 10 call handlers on duty at any one time who take the initial call from BT when someone phones 999 and asks for the ambulance service. Call handlers, who are not medically trained, follow a rigid Nike Air Max Thea White Txt
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